Cancellation Policy
1. Scope of This Cancellation Policy
This Cancellation Policy applies to orders for furniture, home furnishings, and related accessories placed through the Vintagecarbone website for delivery within the United States.
It explains when an order may be cancelled, how to submit a cancellation request, and how an eligible cancellation is processed.
2. Company Information
This website is owned and operated by VINTAGE CARBONE LLC.
Company Name: VINTAGE CARBONE LLC
Address: 429 LENOX AVE, MIAMI BEACH, FL 33319, USA
EIN: 92-2135088
Phone: +1 (305) 221-7646
Email: info@vintagecarbone.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA.
Please contact us by email. We will respond to your inquiry within 24 hours.
3. Cancellation Period
Customers may request cancellation of an order within 24 hours from the time the order is placed, provided that the order has not yet been shipped.
The cancellation request should be submitted as soon as possible because order fulfillment may begin after the order is received.
4. Orders That Have Not Been Shipped
An order that has not been shipped may be cancelled within the applicable 24-hour period.
If the cancellation request is received within 24 hours and the order has not yet entered shipment, Vintagecarbone will review the fulfillment status and process the eligible cancellation.
Once the cancellation is confirmed, the applicable refund will be issued to the original payment method.
5. Orders That Have Already Been Shipped
Orders that have already been shipped cannot be directly cancelled through the Cancellation Policy.
If a customer no longer wants an order after it has been shipped, the customer should receive the package and then submit a return request according to the Vintagecarbone Return Policy.
The applicable return period, product condition requirements, return procedure, and refund terms will be determined according to the Return Policy.
6. How to Submit a Cancellation Request
Customers should submit cancellation requests by email to:
info@vintagecarbone.com
The request should clearly state that the customer wants to cancel the order.
To help Vintagecarbone identify and review the order, customers should provide:
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Order number.
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Customer name.
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Email address used for the order.
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Order date.
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Product or products included in the order.
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A clear request to cancel the order.
Customers should submit the request from the email address associated with the order whenever possible.
7. Cancellation Request Review
After receiving a cancellation request, Vintagecarbone will review the order information and current fulfillment status.
The review will determine whether the order was placed within the applicable 24-hour period and whether the order has already been shipped.
A cancellation request is not considered confirmed until Vintagecarbone has reviewed the order and confirmed that the cancellation can be processed.
8. Cancellation Confirmation
If the order qualifies for cancellation, Vintagecarbone will confirm the cancellation by email.
The confirmation may include the cancelled order number and information regarding the applicable refund.
If the order has already been shipped or otherwise cannot be cancelled under this policy, Vintagecarbone will inform the customer and provide information regarding the applicable return procedure where appropriate.
9. Refund for Approved Cancellations
For an eligible cancellation, the applicable refund will be issued to the original payment method.
The refund amount will be handled according to the order information and applicable payment and refund terms.
The time required for the refund to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.
10. Cancellation After the 24-Hour Period
Cancellation requests submitted more than 24 hours after the order was placed may not qualify for direct cancellation under this policy.
Vintagecarbone will review the order's fulfillment status and may determine whether the order can still be cancelled before shipment.
If the order cannot be cancelled and has already been shipped, the customer should receive the order and follow the applicable Return Policy.
11. Customer Responsibility
Customers should review order information, product selections, quantities, shipping details, and contact information before completing checkout.
If an order needs to be cancelled, customers should contact Vintagecarbone as soon as possible and provide complete order information.
Submitting a cancellation request does not automatically stop order fulfillment until Vintagecarbone confirms that the order has been successfully cancelled.
12. Relationship to Other Policies
This Cancellation Policy applies specifically to order cancellation requests.
For orders that have already been shipped, customers should refer to the Return Policy for information about return eligibility, product condition, return procedures, shipping arrangements, inspection, and refunds.
The applicable Payment Policy and Shipping Policy may also apply to the processing of an order and any related refund.
13. Contact Information
For cancellation requests or questions regarding this Cancellation Policy, customers may contact:
Email: info@vintagecarbone.com
Phone: +1 (305) 221-7646
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA.
Please contact us by email. We will respond to your inquiry within 24 hours during our business hours.
Vintagecarbone may update this Cancellation Policy when its order processing procedures or applicable requirements change. The current version published on the website will apply to applicable orders.