Refund policy
1. Scope of This Return Policy
This Return Policy applies to furniture, home furnishings, and related accessories purchased through the Vintagecarbone website for delivery within the United States.
Customers who are not satisfied with an eligible product may request a return within the applicable 14-day return period, subject to the conditions described below.
2. Company Information
This website is owned and operated by VINTAGE CARBONE LLC.
Company Name: VINTAGE CARBONE LLC
Address: 429 LENOX AVE, MIAMI BEACH, FL 33319, USA
EIN: 92-2135088
Phone: +1 (305) 221-7646
Email: info@vintagecarbone.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA.
3. 14-Day Return Period
Customers may request a return within 14 calendar days from the date the product is received.
The customer does not need to provide a specific reason for requesting a return during this 14-day period, provided that the product meets the eligibility requirements of this policy.
The return request must be submitted within the applicable 14-day period.
4. Return Eligibility
To qualify for a return, the product must meet all applicable conditions:
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The product must be new and unused.
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The product must remain in its original condition.
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The product must not have damage, stains, odors, or visible signs of use.
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The product must be in a condition that does not affect its ability to be resold.
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Original packaging, accessories, components, manuals, and other included items should be returned where applicable.
Products that have been used, modified, damaged, or otherwise altered in a manner that affects their resale condition may not qualify for a return.
5. How to Submit a Return Request
Customers should submit a return request by email to info@vintagecarbone.com within 14 calendar days of receiving the product.
The request should include:
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Order number.
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Customer name.
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Email address used for the order.
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Product name or description.
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Date the product was received.
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A clear statement that the customer wishes to return the product.
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Photographs of the product and packaging when useful for reviewing its condition.
Providing complete information helps Vintagecarbone identify the order and review the return request.
6. Return Request Review
After receiving the return request, Vintagecarbone will review the order information and the applicable return conditions.
Customers should not ship the product back before receiving return instructions from Vintagecarbone.
If the return request meets the applicable requirements, Vintagecarbone will provide the customer with the return instructions and shipping information.
7. Return Shipping Costs
Vintagecarbone will cover the applicable return shipping costs for eligible returns under this policy.
Where a prepaid return shipping label is applicable, Vintagecarbone will provide the label or applicable shipping instructions.
Customers should follow the provided shipping instructions and use appropriate packaging to help protect the product during transportation.
8. Return Address
Approved returns should be sent to the following address unless Vintagecarbone provides different written instructions:
429 LENOX AVE MIAMI BEACH, FL 33319 USA
Customers should not send a return to another address without receiving return instructions from Vintagecarbone.
9. Packaging and Condition During Return
Customers should package the product appropriately for return transportation.
Where the original packaging is available and suitable for shipping, customers should use the original packaging together with the applicable accessories and components.
Vintagecarbone may review the condition of the returned product after receipt. Additional damage caused during return transportation may affect return eligibility if the product was not appropriately packaged.
10. Return Inspection
Once Vintagecarbone receives the returned product, the product will be reviewed to determine whether it meets the conditions of this Return Policy.
The inspection may include checking whether the product is unused, undamaged, complete, and in a condition that does not affect its resale.
If the returned product meets the applicable requirements, Vintagecarbone will proceed with the refund.
11. Refund Processing and Refund Amount
Once the returned product is received and verified to meet the requirements of this policy, Vintagecarbone will issue the refund within 2 business days.
The refund will be issued to the original payment method.
The eligible refund amount will include:
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The product price paid by the customer.
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Shipping charges paid with the original order.
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Applicable taxes paid with the original order.
The time required for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.
12. Return Requests and Other Policies
This Return Policy applies to eligible product returns requested within 14 calendar days of receipt.
Customers should review the applicable Cancellation Policy for orders that have not yet been shipped and the Exchange Policy for eligible product exchanges.
For questions concerning payment or shipping, customers may also refer to the applicable Payment Policy and Shipping Policy published on the Vintagecarbone website.
13. Contact Information
For return requests or questions regarding this Return Policy, customers may contact:
Phone: +1 (305) 221-7646
Email: info@vintagecarbone.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA.
Please contact us by email. We will respond to your inquiry within 24 hours during our business hours.
Vintagecarbone may update this Return Policy when its return procedures or applicable requirements change. The current version published on the website will apply to applicable return requests.