Wooden sideboard with four drawers and open shelving in natural finish 120 x 40 x 75cm

1. Scope of This Cancellation Policy

This Cancellation Policy applies to orders for furniture, home furnishings, and related accessories placed through the Vintagecarbone website for delivery within the United States.

It explains when an order may be cancelled, how to submit a cancellation request, and how an eligible cancellation is processed.

2. Company Information

This website is owned and operated by VINTAGE CARBONE LLC.

Company Name: VINTAGE CARBONE LLC

Address: 429 LENOX AVE, MIAMI BEACH, FL 33319, USA

EIN: 92-2135088

Phone: +1 (305) 221-7646

Email: info@vintagecarbone.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA.

Please contact us by email. We will respond to your inquiry within 24 hours. 

3. Cancellation Period

Customers may request cancellation of an order within 24 hours from the time the order is placed, provided that the order has not yet been shipped.

The cancellation request should be submitted as soon as possible because order fulfillment may begin after the order is received.

4. Orders That Have Not Been Shipped

An order that has not been shipped may be cancelled within the applicable 24-hour period.

If the cancellation request is received within 24 hours and the order has not yet entered shipment, Vintagecarbone will review the fulfillment status and process the eligible cancellation.

Once the cancellation is confirmed, the applicable refund will be issued to the original payment method.

5. Orders That Have Already Been Shipped

Orders that have already been shipped cannot be directly cancelled through the Cancellation Policy.

If a customer no longer wants an order after it has been shipped, the customer should receive the package and then submit a return request according to the Vintagecarbone Return Policy.

The applicable return period, product condition requirements, return procedure, and refund terms will be determined according to the Return Policy.

6. How to Submit a Cancellation Request

Customers should submit cancellation requests by email to:

info@vintagecarbone.com

The request should clearly state that the customer wants to cancel the order.

To help Vintagecarbone identify and review the order, customers should provide:

• Order number.

• Customer name.

• Email address used for the order.

• Order date.

• Product or products included in the order.

• A clear request to cancel the order.

Customers should submit the request from the email address associated with the order whenever possible.

7. Cancellation Request Review

After receiving a cancellation request, Vintagecarbone will review the order information and current fulfillment status.

The review will determine whether the order was placed within the applicable 24-hour period and whether the order has already been shipped.

A cancellation request is not considered confirmed until Vintagecarbone has reviewed the order and confirmed that the cancellation can be processed.

8. Cancellation Confirmation

If the order qualifies for cancellation, Vintagecarbone will confirm the cancellation by email.

The confirmation may include the cancelled order number and information regarding the applicable refund.

If the order has already been shipped or otherwise cannot be cancelled under this policy, Vintagecarbone will inform the customer and provide information regarding the applicable return procedure where appropriate.

9. Refund for Approved Cancellations

For an eligible cancellation, the applicable refund will be issued to the original payment method.

The refund amount will be handled according to the order information and applicable payment and refund terms.

The time required for the refund to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.

10. Cancellation After the 24-Hour Period

Cancellation requests submitted more than 24 hours after the order was placed may not qualify for direct cancellation under this policy.

Vintagecarbone will review the order's fulfillment status and may determine whether the order can still be cancelled before shipment.

If the order cannot be cancelled and has already been shipped, the customer should receive the order and follow the applicable Return Policy.

11. Customer Responsibility

Customers should review order information, product selections, quantities, shipping details, and contact information before completing checkout.

If an order needs to be cancelled, customers should contact Vintagecarbone as soon as possible and provide complete order information.

Submitting a cancellation request does not automatically stop order fulfillment until Vintagecarbone confirms that the order has been successfully cancelled.

12. Relationship to Other Policies

This Cancellation Policy applies specifically to order cancellation requests.

For orders that have already been shipped, customers should refer to the Return Policy for information about return eligibility, product condition, return procedures, shipping arrangements, inspection, and refunds.

The applicable Payment Policy and Shipping Policy may also apply to the processing of an order and any related refund.

13. Contact Information

For cancellation requests or questions regarding this Cancellation Policy, customers may contact:

Email: info@vintagecarbone.com

Phone: +1 (305) 221-7646

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA.

Please contact us by email. We will respond to your inquiry within 24 hours during our business hours.

Vintagecarbone may update this Cancellation Policy when its order processing procedures or applicable requirements change. The current version published on the website will apply to applicable orders.

1. Scope of This Exchange Policy

This Exchange Policy applies to eligible furniture, home furnishings, and related accessories purchased through the Vintagecarbone website for delivery within the United States.

Customers who meet the requirements of this policy may request an exchange within the applicable exchange period.

2. Company Information

This website is owned and operated by VINTAGE CARBONE LLC.

Company Name: VINTAGE CARBONE LLC

Address: 429 LENOX AVE, MIAMI BEACH, FL 33319, USA

EIN: 92-2135088

Phone: +1 (305) 221-7646

Email: info@vintagecarbone.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA.

Please contact us by email. We will respond to your inquiry within 24 hours. 

3. 14-Day Exchange Period

Customers may request an eligible product exchange within 14 calendar days from the date the order is received.

The exchange request must be submitted within this 14-day period. Requests submitted after the applicable period may not qualify for exchange unless otherwise required by applicable law.

4. Exchange Eligibility

To qualify for an exchange, the product must be:

• New and unused.

• In its original condition.

• Free from damage, stains, odors, or signs of use.

• In a condition suitable for resale.

• Returned with the original packaging, accessories, components, manuals, or other included items where applicable.

Products that have been used, assembled when assembly affects the product's resale condition, modified, damaged, or otherwise altered may not qualify for exchange.

5. Exchange Request

Customers should contact Vintagecarbone by email at info@vintagecarbone.com within 14 calendar days of receiving the product.

The exchange request should include the customer's name, order number, product information, date of receipt, and a description of the requested exchange.

Customers may also provide photographs when they are useful for reviewing the product condition or exchange request.

6. Exchange Review

After receiving the exchange request, Vintagecarbone will review the order information and applicable product condition.

Customers should not send a product back before receiving exchange instructions from Vintagecarbone.

Once the exchange is approved, Vintagecarbone will provide the applicable return instructions and return shipping information.

7. Return Shipping for Exchanges

Vintagecarbone will cover the applicable return shipping costs for eligible exchanges.

Where a prepaid return shipping label is applicable, Vintagecarbone will provide the label or applicable shipping instructions to the customer.

Customers should follow the provided shipping instructions and use appropriate packaging to help protect the product during return transportation.

8. Exchange Return Address

Approved exchange returns should be sent to the following address unless Vintagecarbone provides different written instructions:

429 LENOX AVE MIAMI BEACH, FL 33319 USA

Customers should not send exchange returns to another address without receiving confirmation from Vintagecarbone.

9. Packaging and Product Condition

Customers are responsible for preparing the product for return shipment in a manner that reasonably protects it during transportation.

Where the original packaging is available and suitable for return shipment, customers should use it together with the applicable accessories and components.

Additional damage occurring because of inadequate return packaging may affect exchange eligibility.

10. Exchange Processing Time

After the returned product is received and reviewed, Vintagecarbone will process the approved exchange within 2 business days.

The review may include checking the product's condition, completeness, and consistency with the approved exchange request.

Customers will be notified when the exchange has been processed.

11. Replacement Product Shipment

After the exchange has been processed, the replacement product will be prepared for shipment.

The replacement product will be shipped within 2 business days after the exchange is processed.

The replacement shipment will be sent using the applicable delivery method for the order. Tracking information may be provided when available.

12. Exchange Limitations and Customer Communication

An exchange is subject to product availability and the conditions described in this policy.

If the requested replacement product is unavailable, Vintagecarbone may contact the customer to discuss the available options.

Customers should ensure that their contact and delivery information is accurate so that exchange-related communications and replacement shipments can be handled correctly.

13. Contact Information

For questions about an exchange or to submit an exchange request, customers may contact:

Email: info@vintagecarbone.com

Phone: +1 (305) 221-7646

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM, Eastern Time, USA.

Please contact us by email. We will respond to your inquiry within 24 hours during our business hours.